User Guide

● About the product
Hiromi.A's products are handmade by craftsmen.
Therefore, each piece has a unique finish, rather than a uniform, mechanical finish.

Due to the nature of products made with natural stone, there are individual differences, and the product you receive may differ from the photo shown.

Hiromi.A conducts thorough inspections, but due to the manufacturing process, there may be small scratches, dents, or distortions on rare occasions.

Thank you for your understanding and consideration.

● Regarding returns
We cannot accept returns unless the product is defective.
In the unlikely event that the product is defective or incorrectly delivered, we will respond to the return or exchange of the product.
Please contact us via email within 5 days of receiving the product and return the product to the return address provided.
If you wish to return an item, please be sure to contact us in advance, and we will respond after mutual confirmation of the contents of the returned item.

We cannot accept returns or exchanges in the following cases. please note.
・Returns due to customer reasons (size doesn't fit, it's not what you expected, you ordered the wrong item, etc.)
・Products that have been delivered for more than 6 days ・Products that have been used ・Products that have been soiled or scratched by the customer ・Products whose condition at the time of return is significantly different from when they were delivered (boxes and accessories) (including)

*When ordering, please carefully check the product details on the product page.
*When returning an item, please be sure to return any pouches, cards, etc. that were included with the item.
*If we are unable to accept an exchange due to out of stock, we will issue a refund.
*We will bear the shipping costs for returned or exchanged items due to defective products or incorrect delivery.
*If your inquiry falls on Saturdays, Sundays, public holidays, or the year-end and New Year holidays, it may take some time for us to respond.

The replacement product will be shipped as soon as the returned product arrives at our company, we have confirmed that it is unused, and we have the corresponding product available.

Please note that exchanges will only be accepted if the applicable product is in stock.

● Regarding shipping and bundling of ordered items
If multiple items are purchased at the same time, they will be shipped together.

Your order will be shipped within 5 business days from the date of your order.
If you are in a hurry, please contact us before placing your order.


● About payment methods
Payment can be made with AMEX, Apple Pay, Google Pay, Master, Shop Pay, and Visa credit cards.
Credit cards issued overseas may not be accepted.
Payment will be processed after the product is shipped.
Please check the closing date and payment date of each credit card company for the withdrawal date.